24/7 On Call Response
We operate on-call 24 hours a day / 7 days a week during the regular academic year with the exception of holidays and exam period. This means that at all times there are two uniformed and equipped Responders ready to respond to any medical emergency. Queen's First Aid is dispatched directly by the Queen's Emergency Report Center.
When Should I Call QFA instead of an Ambulance?
QFA is not meant to be a replacement for an Ambulance service - it is meant to compliment it. While there are many incidents that QFA responds to that do not require an Ambulance, there are many that do. As a result, it can sometimes prove difficult to determine which one should be called. A good rule of thumb is to always call QFA; we are already on campus, making our response time quick. If an Ambulance is required, we can start the treatment before it arrives. When calling the Emergency Report Centre (533-6111) to request QFA, you can also request an Ambulance to attend. If you require an Ambulance on campus, it is faster to call the ERC than it is to call 911 as the ERC will be able to pinpoint your location on campus and relay it to EMS. If you are unsure as to whether or not you need an ambulance, QFA can attend and determine if one is required.
Help Us Help You
Access: We do not have keys to access locked buildings after hours, so we need your help to get to you. Have someone (a co-worker, student) meet us at the front entrance. That way we can get to you as quickly as possible.
Safety: We need your help to make sure that the area remains safe. You can help us out by keeping an extra eye out for hazards, informing us of any problems, and helping keep the immediate area clear.
Confidentiality: All information provided to us by an injured/ill person (or their friends/family) is held completely confidential (including use of alcohol or drugs, medical conditions, etc.) We are legally obligated to keep this information confidential in the same way doctors, nurses, and paramedics are. Our primary concern is for the safety of the individual we are in the care of - not in getting them into trouble.
An Extra Hand: We can always use an extra hand - someone to meet the paramedics, someone to provide us with information, or even someone to assist us in some first aid. We appreciate you standing by to provide help at the request of the QFA Responders on scene.
Information Sessions
Trying to think of a fun activity to do with your floor? How about having a pair of QFA Responders come and show your floor some basic first aid skills? It's interactive, informative, and a lot of fun!
Learn about ...
When to call Queen's First Aid,
Recovery positioning,
Identifying signs/symptoms of many common medical emergencies,
What to do until Queen's First Aid arrives,
and more!
Book an Information Session
Contact the Community Services Coordinator (qfa@ams.queensu.ca) for more info and how you can have QFA come to your floor!
Promotional Material
We have posters, contact cards, magnets, and much more! All of these items describe QFA and the services we provide. To find out more, or to have some delivered to your floor, contact the Community Services Coordinator.
